At Ranjana Fashion, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
1. Eligibility for Returns
-
Returns are accepted only for products that are damaged, defective, or incorrect.
-
The product must be unused, unwashed, and in its original packaging with all tags intact.
-
Sale and discount items are not eligible for return or refund.
2. Return Request Timeline
-
Customers must raise a return request within 3 days of delivery by contacting us at the details provided below.
-
Requests made after 3 days will not be accepted.
3. Refund Process
-
Once your return is approved and the product is received in its original condition, we will initiate a refund.
-
Refunds will be processed to your original payment method within 7–10 business days.
-
Shipping charges (if any) are non-refundable.
4. Exchange Policy
-
Exchanges are subject to product availability.
-
If the requested product is not available, a refund will be processed instead.
5. Non-Returnable Items
-
Sale or discounted items.
-
Customized or altered products.
-
Items damaged due to misuse or improper handling by the customer.
6. Shipping for Returns
-
Customers are responsible for return shipping costs unless the product received is defective or incorrect.
-
We recommend using a trackable courier service for returns.
7. Contact Us
To request a return or for any queries, please contact us at: